FAQ
PRODUCTS
Do you stock all these products?
We do! The quantity of the product we have available can be found in the details section of each product listing. If you can add it to your cart, it is in stock and will ship from our Calgary based warehouse. Some least popular or more expensive products are listed as pre-order only and will be ordered from the manufacturer directly.
When will a certain product be back in stock?
Please sign up for an email alert for when the product is back in stock. A sign up form can be found on product pages that have no current stock.
SHIPPING
How much does it cost to ship to me?
Please use the checkout feature or the cart page to find out your shipping costs. These are real-time quotes from our carriers using the rates we receive from them. On that note, we do not dictate the shipping costs - the couriers do. If you are located in Canada and your pre-tax order is $140, you qualify for free shipping.
I forgot to add a product to my order. How do I get it added so I don't have to pay shipping?
Please either contact us and we can add to your order manually, or place a second order and place your first order number in the order comments of your second order - checkout as normal and we can refund the shipping cost. If there are no comments in your second order we may miss putting the 2 orders together.
What is my tracking number for my package?
Tracking numbers are sent out by email every business day after pickups occur. Please check your spam folder(s). Tracking numbers can also be found by logging into your account and selecting your specific order.
PAYMENT
What payment types do you accept?
For the Calgary Board of Education, we offer credit card purchase order options online.